Support
Need a hand with SnagBoss? Start with the answers below — if that doesn't sort it, email us and a human will get back to you, usually within one working day.
Contact us
Email snagboss@rhimic.com with the email address you use to sign in and, if it helps, the property or snag you're asking about. For billing questions, include the approximate date of the payment.
Report abuse or a security issue
If someone is misusing SnagBoss — for example a share link containing unlawful or harmful content — email safety@rhimic.com with a link to what you've found. If you think you've discovered a security vulnerability, please tell us privately at security@rhimic.com and give us a reasonable chance to fix it before sharing details publicly — we're grateful for responsible reports.
Frequently asked questions
I didn't get my sign-in email
SnagBoss signs you in with a magic link or 8-digit code sent to your email — there's no password. If it hasn't arrived within a couple of minutes, check your spam or junk folder, make sure you typed your address correctly, and try again (links and codes are single-use and expire quickly). Still stuck? Email us and we'll get you in.
How does the property unlock work?
Homeowners pay a one-off fee for lifetime access to a single property — no subscription. The unlock is tied to your property's verified address, so it can't be moved to a different property. You can start on the free tier first and unlock when you're ready.
How do I share my snag list with my builder?
From your property you can export a professional PDF report or create a private share link. Anyone with the link can view the report — no account needed — and you can revoke a link at any time.
How do I manage or cancel my subscription?
Professional plans are billed through Stripe. You can switch plans, change between monthly and yearly billing, update payment details or cancel any time from the app — your plan stays active until the end of the period you've paid for.
Can I get a refund?
Payments are processed by Stripe as merchant of record. If something's gone wrong with a purchase, email us with the address you signed up with and we'll look into it. Your statutory rights aren't affected.
Does the mobile app work offline?
Yes — you can capture snags and photos on site without a connection (new-build plots rarely have Wi-Fi). Everything syncs automatically when you're back online.
How do I export or delete my data?
You can export your reports and data at any time from the app. Deleting your account from settings permanently removes your properties, snags, photos and reports after a short grace period — see our privacy policy for details.
Useful links
SnagBoss is a trading name of Rhimic Limited, registered in England and Wales (company number 15393321). Registered office: 4th Floor, 14 Museum Place, Cardiff, Wales, CF10 3BH.