Finding the snags is the easy half. Getting them all fixed takes months of follow-up — and the buyers who get everything sorted are the ones who send a clear, itemised update every week or month showing exactly what's still open. Here's the routine, and how SnagBoss makes it a ten-minute job.
Handing over a snag list on day one is a great start — but weeks later, half of it is done, half isn't, and nobody's quite sure which half is which. A regular update fixes that.
Site teams juggle dozens of plots. If they haven't heard from you in a while, your snags drift to the bottom of the pile — not out of malice, just out of noise. A regular update keeps your list on their desk.
Snags reported in dribs and drabs — a WhatsApp here, a phone call there — are impossible for anyone to track, including you. One itemised list, re-sent on a schedule, gives both sides a single source of truth.
“Still 14 open, 6 fixed since last month” is hard to argue with and easy to act on. Vague chasing (“any update on the snags?”) invites a vague answer.
Your builder is responsible for defects for two years. Dated reports showing exactly what was outstanding, and when, are exactly what you'll want if you ever need to escalate to your warranty provider.
Once a week (or month), do a quick walk-round with your phone. Mark anything the builder has put right as fixed, add a photo of the finished work, and log any new snags you've spotted — each with its own photo and location.
Your snag list shows at a glance what's outstanding, what's been fixed, and what the builder has refused. That open count is the headline number for your update.
Generate a fresh professional PDF or re-share your private link with the site manager or customer care team. Every item is numbered, photographed and located — nothing to transcribe, nothing to dispute.
Two or three lines is plenty: what's been fixed since last time, how many remain, and when you'll send the next update. Polite, specific and predictable — that's what gets snags scheduled.
With every snag photographed and status-tracked in SnagBoss, steps 1–3 take minutes — the report rebuilds itself from your list, so you never retype a thing.
There's no single right cadence — the trick is picking one, telling your builder, and sticking to it so the next update is always expected.
| Stage | Update rhythm | Why |
|---|---|---|
| First 8 weeks after completion | Weekly | The site team is still on site and snags are cheapest to fix. Momentum matters most here. |
| Months 3–12 | Fortnightly or monthly | The list should be shrinking. A monthly update keeps the stragglers visible without souring the relationship. |
| Year two of your warranty | Monthly, plus after anything new appears | Settlement cracks and seasonal issues show up late. Log them as you find them and keep the dated record going. |
Short, specific, and impossible to lose track of. Attach your fresh PDF or paste your private link, and let the numbered list do the talking.
Hi Sam,
Updated snag list for Plot 42 attached (and the live link below).
Since last month: 6 items fixed — thank you. 14 remain open, including the bathroom extractor (item 3) reported nine weeks ago.
Could you let me know which items are scheduled for the next visit? I'll send the next update on the 1st.
Thanks, Alex
The fixed count says thank you, the open count keeps the pressure on, and the named long-runner makes it awkward to ignore. Firm, fair — and five minutes' work.
Capture every snag with a photo and status, then re-send a professional report as often as it takes — for your whole two-year warranty.
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